All online bookings completed through our website can be cancelled at any time by calling our booking office on (08) 8349 4477. There are however some small costs which are outlined below :

If the booking is cancelled, 5% of the total amount will be kept.

If the booking is unattended meaning you failed to collect the Coolroom within 1 hour of the scheduled pickup time, no refund will be given.

Transactions may take up to 5 working days (on the odd occasion, longer) to appear on your bank statement

There are exceptions to the above & they are outlined below :

If our customer arrives to collect and for some reason is unable to take the vehicle due to a MYST fault a full refund will be given with no fees.

For more information, or you would like to chat to someone about this policy, please contact our booking office on (08) 8349 4477.